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 Victoria M 
 
 
 
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Truly exceptional service. Went in for sunglasses frame fix which was completed expertly and in just a few minutes. So glad to have found this place, I’ll never go anywhere else again!
  
 
  
 
 
 
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 Trevor Tanifum 
 
 
 
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Exceptional family, exceptional hospitality. Been here since the 70s and they have an in-house lab, so they can work quickly.
  
 
  
 
 
 
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 lucy maguire 
 
 
 
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WOW! The service in this establishment is second to none. I had a specific pair of Matsuda glasses where the pin/bolt had fallen out, and I had reached out to over 10 opticians and high-end eyewear stores across Central London. No one had the specific part or seemed to know how to fix them.

After emailing, I brought the glasses in and was greeted by the loveliest father-and-son duo. Within 10 minutes, they had found the right bolt, replaced it and completely fixed my glasses — something no one else had been able to do!
  
 
  
 
 
 
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 Graeme Armstrong 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently dropped by this optician on a Saturday afternoon, not long before closing time. Despite the hour, my fellow eyewear enthusiasts and I were warmly welcomed—and, as it turned out, we stayed well past closing! Throughout our visit, Mr Chatoo and his son could not have been more friendly, patient and helpful. It was an absolute pleasure dealing with them.

We tried on a wonderful selection of frames, ranging from high-end luxury brands to mid-tier options and their own house collection. There is a genuinely lovely and thoughtfully curated range to choose from. What stood out just as much, though, was the atmosphere: relaxed, friendly and engaging, with absolutely no pressure to make a sale. The focus was very much on helping me find something I was completely happy with.

Having stumbled across the shop almost by accident, I’ll certainly be adding it to my list of preferred destinations for eyewear. Finding people who combine genuine enthusiasm for their craft with such warmth and excellent customer service is increasingly rare—and it made the whole experience thoroughly enjoyable.

Thank you both for your hospitality and for giving us so much of your time. I look forward to visiting again!
  
 
  
 
 
 
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 Subhan 
 
 
 
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I had a great experience at this optician. The staff were very friendly, welcoming, and professional from the moment I arrived. The eye test was thorough, efficient, and completed quickly without feeling rushed. The whole process was smooth, and the excellent customer service made the visit very pleasant. I would definitely recommend them to anyone looking for a reliable and friendly optician.
  
 
  
 
 
 
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 Rusty III 
 
 
 
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Chatoo is a terrific family owned business. They give great service and are very nice - warm and friendly.   They have a great selection of frames and can handle all your needs.
  
 
  
 
 
 
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 Brian Kessler 
 
 
 
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Went in to have glasses tightened and owners could not have been nicer. Highly recommend.
  
 
  
 
 
 
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 Francesca D 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
This is a brilliant shop - I went in to ask them to tighten my sunglasses which they did, immediately - despite never having seen me before.  Then I started looking at their sunglasses - they have lots of different makes, mostly a great deal cheaper than the two rather famous department stores nearby!  They could not have been more courteous or helpful!  I haven't used their optician service but, if it's anything like the shop, it must be good!  I highly recommend it!
  
 
  
 
 
 
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 Saagar Hemrajani 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Mr. Chatoo knows the most about glasses and lenses of any optician I have come across. He goes the extra mile for his customers. He ordered a specific frame for me that wasn't available in the UK. He fits the lenses himself in his lab and it is top quality!